How to order on Amazon Japan and deliver to your hotel
Online prices can beat the shops. You can use amazon.co.jp in English and have orders sent to your hotel, a convenience store or an Amazon pickup point.
結論 Our pick
Amazon Japan works for visitors: switch the site to English, create a separate account, and ship to your hotel once it agrees.
Order online, collect at your hotel
Amazon.co.jp has an English language setting and uses accounts that are separate from amazon.com. Delivery fees and free-delivery thresholds are shown at checkout, so check them before you order.
Source: amazon.co.jpBefore you buy
- Switch to EnglishClick the flag icon next to the search bar and choose English. Then create an amazon.co.jp account, because your amazon.com login will not carry over.
- Ask your hotelEmail the hotel with your booking name and check-in date. Ask whether it accepts guest parcels and how early it can hold them. Some hotels do not accept parcels at all.
- Enter the addressCopy the hotel's Japanese address and postcode exactly. Use the name on your booking and add your check-in date so staff can match the parcel.
- Track and collectFollow the order in Your Orders and ask at reception. If the hotel says no, choose a convenience store such as Lawson or FamilyMart, or an Amazon pickup point, at checkout.
Questions visitors ask
Can I use my amazon.com account?
No. Amazon accounts are region-specific, so your amazon.com login will not work on amazon.co.jp. Create a new account there. Your purchase history and Prime membership do not transfer.
Which cards can I pay with?
Amazon.co.jp lists major card brands such as Visa, Mastercard, American Express and JCB. Some cards issued abroad can still be declined by fraud checks, so bring a second card just in case.
What if my hotel will not accept parcels?
Choose a convenience store such as Lawson or FamilyMart, or an Amazon pickup point, at checkout. Size, weight and pickup-time limits apply, and the options shown depend on the item and seller.
Can I shop tax-free on Amazon Japan?
Generally no. Tax-free shopping means buying in person at a registered tax-free shop with your passport, and Amazon.co.jp prices include consumption tax. Compare the online price with the in-store tax-free price.
Valid from 1 November 2026
Tax-free now works as a refund
You pay the 10% consumption tax in the store, then get it back after you leave Japan.
- Pay the full priceShow your passport at a tax-free store and keep the receipt.
- Customs check at departureAt the airport or seaport, within 90 days of purchase.
- Refund arrivesBy card, cash or bank transfer, depending on the store.
Minimum ¥5,000 before tax per store. Ask at checkout how that store pays refunds.